Question 1

How does BAITL integrate with my practice management software?

Accepted Answer

BAITL currently integrates with Cliniko via its official API. Once connected, BAITL securely syncs appointment data in real time. When a patient arrives and checks in, BAITL automatically notifies the practitioner. Patients can also pay invoices, book or rebook appointments, and view both upcoming and past appointments. All appointment data remains accurate and up to date without any manual input from your team. We're continually improving BAITL and adding new features to further support front-of-house clinic operations.

Question 2

Who sets BAITL up: us or you?

Accepted Answer

Clinics can set themselves up directly within BAITL. Once your clinic details and data have been entered, we review, approve, and activate the clinic on our end. Most clinics are fully set up and ready to go within 30 to 60 minutes, with onboarding support available if needed.

Question 3

Can BAITL handle busy clinics and peak times?

Accepted Answer

Absolutely. BAITL is designed to be thrown into clinics of all sizes. It's built specifically to support busy clinics or solo practitioners and peak periods by reducing queues, streamlining check-ins and payments, and lightening the load on front-of-house teams so your staff can focus on patients and clinic flow when things get hectic.

Question 4

What payment methods are supported?

Accepted Answer

BAITL supports a range of payment options, including: EFTPOS New Zealand Stripe wallet payments, including Apple Pay and Google Pay Online bank transfer. If a patient wishes to pay by bank transfer, BAITL can display your business bank account details. Payments are automatically matched to the patient's invoice. Transaction reports can be generated for any date range, helping ensure appointments are paid and reconciled in real time.

Question 5

Does BAITL store patient information?

Accepted Answer

No. BAITL is designed to act as a thin layer between your kiosk and your practice management software, not as a repository for patient information. Patient names, dates of birth, and contact details remain in your Cliniko account, not ours. We retrieve this information only when a patient is checking in or making a payment, and it is not permanently stored by BAITL. BAITL does not have access to, or store, clinical notes, diagnoses, or treatment information. Patient data is protected using AES-256 encryption between the kiosk and our servers, in addition to standard HTTPS/TLS encryption for data in transit. Our servers run in Sydney, Australia. Our database, which holds clinic accounts and payment and check-in records but no patient names or dates of birth, is hosted in Singapore. Each clinic can only access its own data. You can read the full detail in our privacy policy .

Question 6

Does BAITL store credit card information?

Accepted Answer

No. We've deliberately designed BAITL so that card details never pass through or are stored on our servers. In-clinic card payments are processed through your certified EFTPOS terminal. BAITL receives only the transaction result: the masked card reference (e.g. ****1234), the payment amount, and the transaction status. Online payments are securely processed through Stripe Checkout, including Apple Pay and Google Pay. Patients enter their payment details directly with Stripe, not within BAITL. Subscription billing for your clinic is managed through the Stripe Customer Portal. As with online payments, payment details are stored securely by Stripe, not BAITL. Because BAITL never processes or stores cardholder data, it is not required to maintain PCI DSS certification. Payment security and PCI DSS compliance are handled by Stripe.

Question 7

Can I use BAITL on a tablet in my waiting room?

Accepted Answer

Yes. BAITL is designed as a kiosk-style application and works seamlessly on iPad tablets, Android tablets, computers and other touchscreen devices. BAITL can be set up in your waiting room or used behind the desk. All you need is a device with access to the internet.

Question 8

What hardware do I need to run BAITL?

Accepted Answer

BAITL runs on most modern devices, including Android and iPad tablets, computers, and other touchscreen displays. No specialised hardware is required. As long as the device has access to the internet, BAITL will operate smoothly using your existing equipment.

Question 9

Does BAITL replace my reception staff?

Accepted Answer

BAITL can act as a front-end receptionist or support your existing reception team. It reduces repetitive front-of-house tasks such as check-ins and payments, allowing staff to focus on higher-value interactions, patient care, and overall clinic flow.

Question 10

Can staff use BAITL, or is it only for patients?

Accepted Answer

BAITL can be used by both patients and staff. Reception staff or practitioners can assist patients using BAITL on tablets, computers, or touchscreen devices, provided the device has access to the internet.

Question 11

What happens if a patient isn't comfortable using the kiosk?

Accepted Answer

No problem. BAITL is completely optional for patients. Reception staff or practitioners can continue to assist patients as needed, including using BAITL on their behalf. BAITL also includes accessibility features such as adjustable text size for vision-impaired patients, and we're continually improving the platform to make it as user-friendly and inclusive as possible for all patient needs.

Question 12

Do patients need to create an account or log in?

Accepted Answer

No. Patients can check in, pay, and manage their appointment through BAITL without creating an account or remembering login details. The experience is designed to be fast, simple, and friction-free.

Question 13

Does BAITL support accessibility needs?

Accepted Answer

Yes. BAITL includes accessibility features such as adjustable text size for vision-impaired patients. We are continually improving the platform to ensure it remains inclusive and accessible for a wide range of patient needs.

Question 14

What happens if our internet connection goes down?

Accepted Answer

BAITL requires an active internet connection to sync appointments and process payments. If connectivity is temporarily unavailable, reception staff or practitioners can continue managing check-ins and payments through your usual processes until the connection is restored.

Question 15

Do you offer onboarding or ongoing support?

Accepted Answer

Yes. We offer onboarding assistance and ongoing support to ensure BAITL runs smoothly in your clinic, for a one-off fee of $25. If you ever need help or have feedback, our team is easy to reach and available via email to assist.

Question 16

What happens after the 30-day free trial?

Accepted Answer

After your 30-day free trial ends, you'll automatically move onto your selected subscription plan. Our standard BAITL subscription is $56 per kiosk per month , with billing available monthly, annually, every two years, or every three years. Longer-term plans offer greater savings, with discounts equivalent to up to five months' free subscription. You can cancel at any time during your free trial if BAITL isn't the right fit for your clinic. No payment will be taken if you cancel before the trial ends.

Question 17

Do you support multiple clinic locations?

Accepted Answer

Yes. Pricing is per kiosk, so a multi-location clinic with one kiosk per site pays the per-kiosk rate for each site. All clinics in your organisation are billed together on one subscription. See the pricing table on the home page for the per-kiosk rate at each commitment length.

Question 18

Can I cancel, pause, or restart my subscription?

Accepted Answer

Yes. BAITL subscriptions can be cancelled at any time. Your access will continue until the end of your current billing period, whether monthly or annual. If you cancel, we can pause your clinic profile rather than remove it. Your setup and data are retained, and you can reactivate BAITL at any time, no need to start from scratch.

Frequently Asked Questions

Getting Started

Payments

Security

Hardware

Staff & Patients

User Experience

Support & Pricing

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